Contagious Speaking

Inspiring | Practical | Passionate

Are you searching for ways to keep your customers coming back again and again? Determined to make your business environment so enticing you attract new clientele? Or, how to thrive even during a slowdown?

Anne Obarski is the expert who can deliver the ideas to solutions to make your business contagious, on purpose! Specializing in retail, green industry and the business arena, Anne's keynote presentations and workshops provide the nuts and bolts to take your operation to the next level. Get your event on Anne's busy speaking schedule today!

"Anne is a real pro because she's been in the same trenches as her clients. She's brilliant in what she does, bringing real value way beyond any speech. And that makes for very happy clients."  
     --  Nancy Vogl

Contagious Merchandising

Anne will bring her 30+ years working for retail organizations globally and share with you what works in retail store design.

• Small Store Design Evaluation and Consultation 
• On Site Consulting
• Inventory Management Solutions

Contagious Consulting

Your business is only as good as each individual who interacts with your customers. Everyday employee performance is key to taking your customer feedback to a higher level.

• Mystery Shopping
• Focus Groups - Development and Feedback Delivery/Consultation
• Certified Professional Behavior Analyst in the DiSC sciences. Personalized reports available for your organization. 

Meet Anne Obarski

Making a positive, lasting impression with every customer has never been more important than today. Serving customers can be a joy.

Whether you want stellar Yelp reviews or viral YouTube videos, it's about consistently delivering an infectious and enviable customer service experience.

As founder of Merchandise Concepts, Anne's "Retail Snoops" program extensively researches all aspects of customer service. She's gathered priceless knowledge after mystery shopping more than 2,000 stores and businesses over 15 years.

Through that research, whether from fast-food restaurants or Fortune 500 companies, Anne developed a laser focus in actual customer service experiences that she used to author and co-author the following content rich books:

> Conversations on Sales and Customer Service

> Surprising Secrets of Mystery Shoppers

> Make Your Business CONTAGIOUS

> Make Your Customer Service CONTAGIOUS - for garden centers

> Make Your Customer Service CONTAGIOUS - for retail stores

She knows what works and what doesn't. Driven by 30 years of experience, Anne shares her wisdom designed to motivate you to take a deeper look at what your customers go through every day.

Anne is an award winning speaker and has been a member of the National Speakers Association and the Global Speakers federation since 1996.

When she's not speaking, traveling or consulting with business leaders, you can find her on the golf course, playing with her two grandchildren or searching for new ways to cover anything in chocolate.

KEYNOTE:
If The Shoe Fits

We are all part of a $1.5 trillion "switching economy" that is one click away from being tempted by the competition. Consumers used to be much more forgiving, often giving 3 strikes before you were out.

Now your customers can leave you with one mistake, one blunt conversation or a slow website response! What is your company's "touchpoint score?" Are you aware of where you must put your focus to avoid any and all parts of your customer service delivery falling through that lethal crack?

WORKSHOP:
On The Floor

Your customers rate your "performance" every time they come in contact with you and your store. Their critique starts with what they see, hear and experience.

We'll explore how color, lighting, inventory control, merchandising, smells, sounds and well-trained "actors" are all part of the retail stage. You'll discover important display techniques that successful retailers use to create add on sales.

WORKSHOP:
The A.C.E. Model
8 Steps to Delivering an Astonishing
Customer Experience

We hear the following words to describe stores like awesome, beautiful and great but wouldn't you like to hear that your customers find you downright astonishing? To have that word be one your customers use, we'll focus on 8 critical areas of your store that EACH need to make your customer gasp! New research reveals that to see, touch, feel and try out items is the top reason why consumers choose to shop in physical stores versus online. With 62% of shoppers wanting to kick the tires, retailers must take full advantage and up their game to create compelling in-store shopping experiences.

KEYNOTE:
Be An Undercover Boss

If you were to become a frontline employee for a while in your business what do you think you might find that could be changed or improved? What could you do with that information to create happier employees and an improved culture?

It takes a special leader to be willing to take risks to discover what will make each employee's job a little easier. Take my 10 question, "Successful Business Quiz" to uncover the cracks that could be hiding in your business.

WORKSHOP:
The Next Gen's

Call them what you want, Millennials, Generation Y, Generation We, it doesn't change the reality that most of them grew up just as one era ended and another began. They're old enough to remember what life was like before high-speed Internet, but young enough to lead the digital revolution.

Many years from now, they will bore our grandchildren with stories about ancient things like "dial-up modems" and "books." In the meantime, we're dealing with our shortened attention spans, student debt and smartphone obsession. You'll learn what it takes to attract, manage and sell to this powerful generation and why you just can't ignore them anymore.

WORKSHOP:
What's Your Pink Pig

Marketing, service and creating a customer experience are all important parts of any successful business. But what is it that really sets your company apart from the competition? When your customers talk about your business, what is the first thing they say to describe your business?

Learn how creating and marketing a "Contagious Experience" for your customers will drive them to your business the first time, and then encourage them return and spread the word along the way.

WORKSHOP:
What Women Want from Your Business

Did you know that 80% of all buying decisions are made by women? If that statistic is true in your business then what are you doing to attract, satisfy and multiply more women customers? Now is the time to take a look at your business through a woman's eyes! Recognizing and listening to your best customer is the trump card you need to play to ensure a successful and growing business.

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What Meeting Planners Are Saying About Anne...

"Anne delivered an outstanding presentation and our employees were thrilled with her presentation style."
Dr. D. Branch, Superintendent Ohio

"Anne's ability to capture the audience sets the bar in the speaker professionalism."
Amber Baker, VP SiteOne Marketing

"They 'get' what she is saying and how they can make a difference in their own company."
CANGC, Elaine Thompson, President

"Anne wows audiences with the depth and breadth of her wisdom."
WWPE, T. Molina, Education Coordinator

"We now enjoy the highest customer satisfaction scored in our organization's history! Anne is a great resource."
J.Bowers, LACA

"Anne recently presented at our regional university meeting with phenomenal results."
B. Harmon, Belgard