Contagious Customer Service Means Sweat the Small Stuff
Everything in business is “small stuff”. That means strategically focusing on the “small stuff” that translates into “big results”! Jot down all the touchpoints that occur in your business everyday and ask yourself what are the “little mistakes or corrections” you could make in each an every one of those areas that could dramatically change how your customer thinks of you?
Your customer will contagiously spread the word about you. Work hard at improving the small stuff so that those infectious, contagious comments are positive!
Is Your Business Contagious?
Being told you are contagious is not a fun thing! I have had the worst allergies this summer and so many people “think” I might be contagious and are afraid they might get sick. Not so, it’s just allergies, and with some medication, the symptoms are slowly subsiding.
That’s not what we want when we talk about making a business contagious. We really want to be so “infectious” that people want to spread the word!
Here are three easy ways to become contagious in your business: Read more »
Your Customers Crave Your Face Time!
An Interview With: Michelle Harvey, Owner Lakeview Nurseries shares how YouTube, Constant Contact, and a Powerful POS System have helped her stay connected and build a tight relationship with her nursery and landscape customers. There are powerful ideas in this interview that you won’t want to miss!
How do you and your customers spread the news?
Likeonomics
Rohit Bhargava developed that word and I love it! He’s a global marketing guru who has a book being released in 2012 by that title. Likeonomics is the new buzz word for anyone in business. Read more »
4 Customer Service Tests Your Customers Grade You On!
We definitely live in a hurry-up world. This means that running an effective business is even more critical than ever. Every day, customers are weighing the importance you place on service and efficiency. Here are four ways people decide whether or not you will get (or keep) their business:
